PRIVACY POLICY

Range Medical (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (range-medical.com), use our online forms and assessments, or receive our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and mailing address provided through our forms, assessments, or during appointments.
• Health Information: Medical history, symptoms, health goals, lab results, treatment records, and other health-related information you provide through our intake forms, online assessments, or during the course of treatment.
• Usage Information: Information about how you interact with our website, including pages visited, time spent on pages, and referring URLs. This data is collected automatically through cookies and similar technologies.
• Device Information: Browser type, operating system, IP address, and device identifiers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To coordinate and provide medical treatment and services
• To communicate with you about appointments, treatment plans, and follow-up care
• To send text message (SMS) communications related to your care (see Section 5 below)
• To process payments and manage your account
• To send relevant health information, service updates, and promotional communications (you may opt out at any time)
• To improve our website, services, and patient experience
• To comply with legal and regulatory requirements

3. HIPAA and Protected Health Information

As a medical provider, Range Medical is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA regulations and our Notice of Privacy Practices, which is provided to all patients. This online Privacy Policy supplements, but does not replace, our HIPAA Notice of Privacy Practices.

Your PHI will only be used or disclosed as permitted or required by law, including for treatment, payment, and healthcare operations, or with your written authorization.

4. Information Sharing and Third-Party Services

We use trusted third-party services to help operate our website, manage patient communications, and deliver our services. These may include hosting providers, customer relationship management platforms, email service providers, and payment processors. These third parties are contractually obligated to protect your information and may only use it for the purposes we specify.

We do not sell, rent, or lease your personal information to third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS/Text Messaging

When you provide your phone number and consent to receive text messages from Range Medical, we may send you SMS messages for the following purposes:

• Appointment confirmations and reminders
• Lab result notifications
• Treatment follow-ups and check-ins
• Health tips and information relevant to your care
• Responses to your inquiries

Message Frequency: Message frequency varies based on your care needs, up to 10 messages per month.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS communications from Range Medical.

Help: For assistance, reply HELP to any message or call us at (949) 997-3988.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For more information, see our Terms of Use.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our website. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

8. Data Retention

We retain your personal information and health data for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal laws governing healthcare record retention.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and regulatory obligations
• Opt out of marketing communications at any time
• Opt out of SMS/text message communications by replying STOP
• Request a copy of your medical records in accordance with applicable law

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated versions will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Range Medical
1901 Westcliff Dr. Suite 10
Newport Beach, CA 92660
Phone: (949) 997-3988